DreamCloud Premier Mattress Review

What’s The Catch?

The Dreamcloud Premier mattress might be too pricey for those on a budget. The height and weight of the mattress may prove somewhat difficult to work with; even just making the bed could require an extra set of hands!

While most reviews boast a cooling effect of the DreamCloud’s coil section, the thick layers of foam can run a little too hot for those who tend to overheat at night. Edge support is said to have room for improvement, as well as motion transfer, and heavier weight sleepers may need to find something that offers their midsection more support. Stomach sleepers should look for something else altogether.

The Best DreamCloud Premier Mattress Reviews

Satisfied customers emphasize that the DreamCloud Premier relieved their pain and gave them a better night’s sleep instantly. For many, the medium firmness is just right and they’re still cozy months down the road. Luxury hybrid mattress fans tend to get exactly what they prefer.

DreamCloud Premier Mattress Complaints

Those who returned the DreamCloud Premier usually claim it just wasn’t the right firmness for them, or the mattress was too tall or too heavy. Other customer complaints involved shipping delays. Unfortunately, DreamCloud has inconsistent customer service and ranks anywhere from attentive to disappointing. A final note is the mattress’ initial odor may linger longer than 24 hours.

DreamCloud Premier Mattress Warranty

DreamCloud sleep technically offers a lifetime warranty on their mattresses, but there is some important considerations that make the warranty not everything it seems that we will address in the next paragraph below.  First though, their lifetime warranty promises to replace them at no charge for the first 10 years of ownership if you detect a defect in the workmanship or materials. Returns are free as long as a defect is confirmed. The DreamCloud warranty is only valid for the original purchases, and is extended exclusively to mattresses sold by DreamCloud Sleep or a DreamCloud authorized retailer. Be sure to read the terms and conditions before the purchase of any mattress, and keep any receipts and records of purchase in a safe place at home.

What DreamCloud Premier Warranty Covers

DreamCloud offers to repair, re-cover or replace your mattress at any time if the mattress compresses and forms impressions, as long as the impressions are greater than 1.5 inches. Other defects covered include improper degradation, splitting or cracking, and manufacturing defects in the assembly of the mattress cover. As long as the physical defect has nothing to do with an improper or unsupportive foundation or bed base, you’re covered.  This is quite a large amount of sag before coverage goes into effect, so it is worth a consideration.

What DreamCloud Premier Mattress Doesn’t Cover

DreamCloud’s warranty does not cover misuse, neglect, accidental or violation of instructions, including instructions to use a proper bed frame. It also doesn’t cover what is referred to as “comfort preference,” meaning you can’t return it simply because you find it uncomfortable after the trial period. Physical abuse or damage such as burns, cuts, stains, tears or liquid damage isn’t covered, and the warranty won’t apply to any mattress that is considered used or previously owned. Go over your warranty before contacting customer service so you know whether or not you’d be wasting your time with a claim.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Firmness, Edge Support, Affordability, Cooling, Trial period, Warranty and Customer Support.