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DreamCloud Premier Mattress Review

By January 23, 2022March 4th, 2024No Comments
DreamCloud Premier Mattress
  • Comfort
  • Back Support
  • Edge Support
  • Affordability
  • Cooling
  • Trial & Warranty
  • Customer Service
3.6

DreamCloud Premier Mattress

The DreamCloud Premier mattress isn’t right for everyone. The inconsistent customer service noted by reviewers is understandably off-putting. We recommend getting this mattress only if you’re relatively sure you’re going to keep it, but at least there’s a long trial period if you change your mind!

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DreamCloud Premier Mattress Review

Waking up at night in pain? Looking to treat yourself to a new bed? You might love the idea of a fresh mattress, but hate the idea of trying to find the right one. There’s so many sites full of reviews, and many of them are too vague to be helpful, while others oversell the product.

If you’re thinking about purchasing the DreamCloud Premier mattress but you don’t feel like scrolling through tons and tons of disingenuous reviews, look no further than this comprehensive dig to decide if this is the right one for you

Product Details

Mattress Materials Icon
Material
Hybrid, Memory Foam, Innerspring
Mattress Sleep Trial Icon
Trial Period
365 nights
Mattress Shipping Icon
Shipping Method
Free
Mattress Firmness Icon
Firmness
Medium
Mattress Warranty Icon
Warranty
Lifetime
Mattress Price Icon
Price Range
$$$$

Our Recommendation

Reviewer Rating Highlights For DreamCloud Premier Mattress

The DreamCloud Premier is a hybrid mattress that offers relief to those who experience regular back pain like sciatica. Treat yourself to a cloud-like experience that allows soft yet firm support for a wide range of sleep styles.

Now boasting a taller layer of comfort atop the dreamy layers of memory foam and innerspring coils to reduce your motion transfer but increase your inner peace. Its plush cashmere Euro Top is the final touch to a bed you’ll hate leaving every day. Dream in luxury, you deserve it!

Recommended for the following sleeper types:

Best Mattress For:

  • Back and side sleepers
  • Couples looking to compromise on firmness
  • Sufferers of back pain
  • Seniors in need of extra support

Not Recommended For:

  • Strict stomach sleepers
  • Those on a budget
  • Fans of original memory foam
  • Sleepers over 300lbs

A Closer Look At DreamCloud Premier’s Materials

This mattress is a luxury blend of micro coils and memory foam layers. Potential buyers may be interested to know that the DreamCloud Premier is assembled outside of the US and shipped in from China. All foams are free of harmful chemicals and have reduced off-gassing effects thanks to a CertiPUR-US Certification. We strongly suggest airing out your mattress for 24-48 hours before use to get rid of that “new car smell” though!

  1. Mattress Cover and Euro Top: Cashmere, quilted filler foam naturally resistant to bed bugs.
  2. Comfort Layer: Gel memory foam comforts your shape and relieves pressure.
  3. Sink-In Layer: Motion transfer reduction and added support.
  4. High Grade Coils: Microcoil compression system cools and provides added edge support.
  5. Base Layer: High-density foundation foam provides structure and durability.

Firmness

The average firmness rating of the DreamCloud Premier is 6.5. Comfortability may be subjective, and based on honest reviews we’ve given it a 7. Initially the mattress will feel firmer than expected but softens up over time. Some sagging may occur depending on usage and framing, so be sure not to put the DreamCloud Premier on a box spring. Not everyone interprets the DreamCloud Premier’s firmness the same.

DreamCloud Premier Hybrid Mattress Construction Layers

Mattress Sizes and Prices

(price doesn’t include discount or sale items)

SizeDimensionsRegular Price
Twin38" X 75"$1,398
Twin XL38" x 80"$1,598
Full54" x 74"$1,898
Queen60" x 80"$1,998
King76" x 80"$2,298
California King72" x 84"$2,298

Pros and Cons

Who is the DreamCloud Premier mattress best for?

The Dreamcloud Premier mattress is recommended for back and side sleepers who are fans of the plush hybrid feel. The layers of supportive foam and coils relieve pressure in all the right points, making this mattress ideal for seniors and those who struggle with back pain. Couples can compromise for DreamCloud Premier’s medium level of firmness as well as gentle motion transfer that is unlikely to disturb, and will enjoy the bouncy responsiveness during sex.

How durable is it?

Let’s be honest, the average life of a bed-in-a-box mattress is anywhere from 3-5 years, but the thick durable profile of the DreamCloud Premier is expected to last 7-10 years with occasional rotation. The outside cashmere layer is naturally resistant to bedbugs, an appealing plus often overlooked by the average buyer. The one year trial period and lifetime warranty give plenty of time for a final say in whether or not this memory foam mattress is the perfect match.

What’s The Catch?

The Dreamcloud Premier mattress might be too pricey for those on a budget. The height and weight of the mattress may prove somewhat difficult to work with; even just making the bed could require an extra set of hands!

While most reviews boast a cooling effect of the DreamCloud’s coil section, the thick layers of foam can run a little too hot for those who tend to overheat at night. Edge support is said to have room for improvement, as well as motion transfer, and heavier weight sleepers may need to find something that offers their midsection more support. Stomach sleepers should look for something else altogether.

The Best DreamCloud Premier Mattress Reviews

Satisfied customers emphasize that the DreamCloud Premier relieved their pain and gave them a better night’s sleep instantly. For many, the medium firmness is just right and they’re still cozy months down the road. Luxury hybrid mattress fans tend to get exactly what they prefer.

DreamCloud Premier Mattress Complaints

Those who returned the DreamCloud Premier usually claim it just wasn’t the right firmness for them, or the mattress was too tall or too heavy. Other customer complaints involved shipping delays. Unfortunately, DreamCloud has inconsistent customer service and ranks anywhere from attentive to disappointing. A final note is the mattress’ initial odor may linger longer than 24 hours.

DreamCloud Premier Mattress Warranty

DreamCloud sleep technically offers a lifetime warranty on their mattresses, but there is some important considerations that make the warranty not everything it seems that we will address in the next paragraph below.  First though, their lifetime warranty promises to replace them at no charge for the first 10 years of ownership if you detect a defect in the workmanship or materials. Returns are free as long as a defect is confirmed. The DreamCloud warranty is only valid for the original purchases, and is extended exclusively to mattresses sold by DreamCloud Sleep or a DreamCloud authorized retailer. Be sure to read the terms and conditions before the purchase of any mattress, and keep any receipts and records of purchase in a safe place at home.

What DreamCloud Premier Warranty Covers

DreamCloud offers to repair, re-cover or replace your mattress at any time if the mattress compresses and forms impressions, as long as the impressions are greater than 1.5 inches. Other defects covered include improper degradation, splitting or cracking, and manufacturing defects in the assembly of the mattress cover. As long as the physical defect has nothing to do with an improper or unsupportive foundation or bed base, you’re covered.  This is quite a large amount of sag before coverage goes into effect, so it is worth a consideration.

What DreamCloud Premier Mattress Doesn’t Cover

DreamCloud’s warranty does not cover misuse, neglect, accidental or violation of instructions, including instructions to use a proper bed frame. It also doesn’t cover what is referred to as “comfort preference,” meaning you can’t return it simply because you find it uncomfortable after the trial period. Physical abuse or damage such as burns, cuts, stains, tears or liquid damage isn’t covered, and the warranty won’t apply to any mattress that is considered used or previously owned. Go over your warranty before contacting customer service so you know whether or not you’d be wasting your time with a claim.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Firmness, Edge Support, Affordability, Cooling, Trial period, Warranty and Customer Support.

Our Analysis

DreamCloud Premier Mattress Summary Analysis

In the end, there is no universal mattress. One person’s heavenly haven of sleep is another person’s brick they decide to send back to the wall it came from. Whether or not a mattress is comfortable tends to be entirely up to the individual. DreamCloud has revised this model several times since 2018, removing layers and materials, which could potentially leave you with an inferior mattress if you need to make a warranty claim in the future. The changes mean that reviews are harder to trust, seeing as they could refer to previous models, and long term reviews are harder to find. The best way to find out, assuming you’re still interested, is with the generous 365 day trial period offered by the company.

DreamCloud Premier Mattress Performance Score

Comfort: 4.5/5
Back Support: 3.8/5
Edge Support: 2.9/5
Affordability: 3.8/5
Cooling: 3.5/5
Trial & Warranty: 3.5/5
Customer Service: 3/5

The Verdict: 3.6/5

The DreamCloud Premier isn’t right for everyone. The inconsistent customer service noted by reviewers is understandably off-putting. We recommend getting this mattress only if you’re relatively sure you’re going to keep it, but at least there’s a long trial period if you change your mind!

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