Name: Sleep Number 360 M7 Smart Bed Review • Sleep Examiner
Brand: Sleep Number

Sleep Number 360 m7 Smart Bed

Comfort
Back Support
Edge Support
Affordability
Cooling
Trial & Warranty
Customer Service

3.7

Summary

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Sleep Number 360 m7 Smart Bed Review

Sleep Number has built a solid reputation revolutionizing the air mattress and transforming it into a presentable, future forward bed. With separate adjustable air chambers in their larger mattresses, Sleep Number beds are especially appealing to couples who can’t decide on a single firmness mattress. If you’ve ever wanted a luxury bed that could sense your movements and adjust firmness on both sides all while staying cool, read on to find out if the m7 model from Sleep Number 360 is worth investing in.

Product Details

Material
Foam, Adjustable Air Chambers

Trial Period
100 nights

Shipping Method
Free

Firmness
Adjustable

Warranty
25-years

Price Range
$$$$

Our Recommendation

Reviewer Rating Highlights For Sleep Number 360 m7 Smart Bed

The 360 m7 is the only Sleep Number model with a thick layer of memory foam on top of a layer of gel-infused foam for superior pressure relief. The added feature of SleepIQ technology and adjustable firmness makes this the ultimate luxury mattress, great for couples and anyone suffering with chronic pain. The memory foam allows you to sink into the bed, while the smart technology senses your movements to adjust the air chambers, creating a unique blend of adjustable firmness and soft cushion.

Recommended for the following sleeper types:

Best Mattress For

Sufferers of chronic pain
Couples who prefer different firmness levels
Those who sleep warm
Fans of memory foam

Not Recommended For

Those on a budget
Stomach sleepers
Those who prefer a simple mattress
Those who prefer a firm bed

A Closer Look at Sleep Number 360 m7 Materials

The m7 itself is 11 inches thick and made from a breathable blend of rayon and polypropylene fabrics. There will likely be a rubber smell upon delivery, so be sure and let the mattress breathe in a well-ventilated area 24-48 hours. Each smart bed comes with a hose, pump, and optional remote if you don’t wish to use the app.

Be aware that your mattress needs to be placed near an outlet, and you’ll need a strong Wi-Fi connection if you choose to use the app on your smartphone as the remote. Sleep Number works with CertiPUR-US to ensure their foam is environmentally safe to their standards.

Cover: Breathable blend of polypropylene and rayon with a soft fiberfill material sewn in
Comfort Layer: 4” of gel memory foam with CoolFit technology to help you sleep cool and hug your pressure points
Air Chambers: Sleep Number’s DualAir adjustability is featured in the larger sizes, pumping in or deflating air to customize firmness
Support Layer: 2” of foam underneath the chambers give added support and height to the feel of the bed

Firmness

One of the biggest appeals of Sleep Number models is the customizable firmness. By default, the m7 arrives at a cushy medium firmness, around a 6 on a scale of 10, 10 being the most firm. Sleep Number uses a comfort scale from 1-100, but the average Sleep Number owner ranges from 30-65 in firmness. 1 would feel like absolute mush on the foam, while 100 would be like sleeping on a rock.

The higher the number, the more the air chambers fill, increasing the firmness of the bed. With the added comfort layer of cooling gel infused foam, just about anyone can find their sleep number, and change it whenever they need to with the push of a button. The settings increase in increments of five, giving you about 20 viable settings to choose from.

Sleep Number 360 m7 Smart Bed Mattress Construction Layers

Mattress Sizes and Prices

(price doesn’t include discount or sale items)

Size	Dimensions	Regular Price
Twin Long	38” x 80”	$3,349
Full	54" x 75"	$3,624
Queen	60" x 80"	$3,799
King	76" x 80"	$4,499
California King	72" x 84"	$4,499
Split King	76" x 80"	$5,299
FlexTop King	76" x 80"	$5,299
Split California King	72" x 84"	$5,299
Flextop California King	72" x 84"	$5,299

Pros and Cons

Who is the Sleep Number 360 m7 smart bed for?

The Sleep Number 360 m7 smart bed is designed with fans of memory foam in mind. The 4” of gel infused foam sinks and conforms to pressure points, hugging your body into the bed rather than supporting it on the surface. This mattress is especially great for anyone recovering from surgery or suffering from chronic pain, as well as couples who can’t agree on a single firmness bed. The coolness of the gel foam provides relief for anyone who sleeps hot. All of this is good news for anyone who can afford to invest in the m7.

How is it for sex?

While the Sleep Number smart beds are great for couples who want individual comfort levels, this could cause a slight problem when it comes to meeting in the middle, literally. Depending on how different your sleep number is from your partners, there could be a sagging issue in between the chambers, and an obvious seam between the two is said to be uncomfortable. The slow moving memory foam could make it difficult to move around.

All in all, if you’re a couple that likes to snuggle in the middle a lot, this might not be the right bed for you after all, and could require further compromise.

How is the cooling, really?

Since the mattress is mostly air chambers and cool memory foam, hot sleepers should be relatively satisfied with how cool the Sleep Number 360 m7 smart bed sleeps. Compared to beds that have a more solid structure, the Sleep Number smart beds in general are known for being more breathable than the average traditional mattress.

What’s The Catch?

The Sleep Number 360 m7 smart bed is particularly cushy, meaning it won’t be great for fans of firm beds like stomach sleepers. Those who are taller and heavier may feel like the mattress is collapsing under their weight, and should look into a different mattress entirely. Adjusting the firmness can be noisy and potentially disturb your sleeping partner. Drastically different sleep numbers tend to lead to a “trench effect” over time that drags one into the middle like a black hole.

If you have a heart condition, the EMFs of the sensor technology may elicit an unpleasant feeling, so keep this in mind for you or whoever you’re sharing the bed with. If the Wi-Fi connection isn’t steady enough, your sleep data could be incorrectly recorded. The added bells and whistles mean there are parts that can break down and require a replacement, like the hose or pump. This could mean shelling out extra money to replace them yourself, so be sure and read the details of the warranty before purchase to find out what’s covered and what isn’t.

Note: The Sleep Number 360 m7 smart bed is still listed as available on the Sleep Number website, but appears to be discontinued and replaced by the upgraded version: the i7. The m7 can still be found through third party retailers, which might change the warranty. Be sure and educate yourself on the terms and conditions if you manage to find a 360 m7 model.

The Best Sleep Number 360 m7 Smart Bed Reviews

Those who appreciate their Sleep Number 360 m7 smart bed say they’re enjoying a great night’s sleep, deeper and cooler than ever. Couples who prefer to sleep “separately together” will love having customizable sides. Thanks to the special patented SleepIQ technology, owners of the m7 (and any other Sleep Number model) can discover information such as heart rate or sleep movements and are provided with useful statistics that will help you understand whether or not you’re getting decent rest.

The Worst Sleep Number 360 m7 Smart Bed Reviews

Ultimately, those who don’t like the Sleep Number m7 claim it is an “overhyped, glorified air mattress wrapped in foam” Complaints include trouble with the app connection, improper or slow inflating, trenching in the middle, and extreme discomfort leading to daily pain. Long term owners may find themselves shelling out more money to replace faulty parts that aren’t covered under warranty, making returns difficult as well as expensive.

It’s All About The Base

It’s worth noting that several negative reviews of Sleep Number beds in general often reveal that the customer in question is using a box spring, which is the least recommended support base for the smart bed. Sleep Number beds do not belong on the floor, and don’t do well on a simple box spring base either.

This is why Sleep Number offers a number of adjustable smart bases that complement their mattresses and complete the set…if you can afford to, that is. If you’re not able to go all on a Sleep Number mattress and compatible base, be sure to do your research on the appropriate base to get the most out of your mattress.

Sleep Number Smart Bed Warranty

Sleep Number offers a 1 year full warranty followed by a 15 year limited warranty, and covers defects in material or craftsmanship despite normal use. Their current warranty extends to all Sleep Number smart beds and bases purchased after March 28, 2020. During the first year, Sleep Number offers to repair, replace or refund your warrantied product or part if there is a defect in materials or craftsmanship despite normal use and service at no cost. After that, any repair or replacement cost is prorated and only partially covered.

Be sure to go over all their terms and conditions before you make a purchase, and keep all receipts and records in a safe place you can easily access. Sleep Number’s warranty is very specific, so it’s important to know what you’re getting into.

What the Sleep Number Warranty Covers

Sleep Number advertises a 15 year limited warranty with their 100 night trial period, available in the United States exclusively. It is far easier to return within the trial period, but be sure Sleep Number authorizes it first. The warranty covers an ownership transfer within the 1 year period, but the SleepIQ technology doesn’t transfer, likely to discourage any handoffs at all.

The full warranty only applies to the original owner, and you’ll be asked for verification details upon making a claim. There is a law label attached to all Smart Beds that you should not remove, as this may void your warranty altogether.

What the Sleep Number Warranty Doesn’t Cover

If you’re planning on making a claim with Sleep Number, keep in mind they don’t cover return shipping/delivery fees, and must authorize the return to begin with. The warranty doesn’t cover physical abuse or damage caused by tampering or modification to any component, nor does it cover environmental damage. The smart bed remote control, if purchased, is covered by a separate warranty, and the warranty doesn’t apply to the app technology at all.

If you’ve purchased a Sleep Number bed for commercial use, only the 1 year warranty applies. If you’re caught using an inappropriate base or foundation, Sleep Number reserves the right to void your warranty completely.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Back Support, Edge Support, Affordability, Cooling, Trial period, Warranty and Customer Service.

Our Analysis

Sleep Number started their company in 1987 under the Select Comfort Corporation, and the first Sleep Number bed was produced in 1988. They’ve come far since their original comfort settings that were only from 1-10. Sleep Number beds are made in the USA and can be found in their respective stores across the country. The company has been hit rather hard during the pandemic, furloughing nearly 2,000 workers in 2020, closing locations and discontinuing buybacks as well as deliveries in many cases.

Sleep Number’s customer service is relatively accessible. With a number to call or a virtual chat on their website, they’re typically easy to get a hold of. However, if you don’t know your trial and warranty terms, you might struggle with returns, exchanges, or replacements. They’re very friendly when making a sale but are known to slap on extra charges or fees. Be sure and equip yourself with knowledge of their terms prior to purchase.

Sleep Number 360 m7 Smart Bed Performance Score

Comfort: 4.8/5
Firmness: 4/5
Edge Support: 3.5/5
Affordability: 3/5
Cooling: 3.8/5
Trial & Warranty: 3/5
Customer Support: 3.8/5

The Verdict: 3.7/5

The Sleep Number 360 m7 smart bed has so much to offer; cooling memory foam, superior pressure relief, with Dual Air and SleepIQ technology all at the touch of a button. At its best, this mattress promises to relieve pain, keep you cool and adjust accordingly. Great for older couples in particular who are able to invest, the bells and whistles are sure to impress friends and family at least.

However, the possibility of the bed breaking down a few years after purchase cannot be ignored, nor can the details of the warranty. Be sure you know what you’re getting into if you’re interested in purchasing the m7 (assuming you can still find it available at any retailer) and proceed with caution.

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