Name: Sleep Number 360 C2 Smart Bed Review • Sleep Examiner
Brand: Sleep Number

Sleep Number 360 c2 Smart Bed

Comfort
Back Support
Edge Support
Affordability
Cooling
Trial & Warranty
Customer Service

3.5

Sleep Number 360 c2 Smart Bed

The Sleep Number 360 c2 smart bed is a nice choice for people who love the concept. Adjustable firmness is an appealing feature, and at the very least, the bells and whistles are sure to impress your friends and family.

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Sleep Number 360 c2 Smart Bed Review

Almost everyone has heard of Sleep Number, the company that reinvented the air mattress and transformed it into a presentable, future forward bed. Their mattresses are especially appealing to couples who can’t decide on a single firmness mattress.

If you’ve ever wanted a bed that could sense your movements, adjust firmness, and change according to your needs, you might be in the right place. Read on to find out if the Sleep Number c2 smart bed is the potential perfect fit for your bedroom!

Product Details

Material
Adjustable Air, Foam

Trial Period
100 nights

Shipping Method
Free, Return Fee Applies

Firmness
Medium, Adjustable

Warranty
15-years

Price Range
$$$

Our Recommendation

Reviewer Rating Highlights For The 360 c2 Adjustable Airbed

The Sleep Number 360 c2 is the firmest and most basic model in the company collection, which means it is also the most affordable. Larger sizes come with two separately adjustable air chambers, perfect for couples who can’t compromise on a mattress with one firmness. Enjoy what feels like a luxury bed that features impressive technology without breaking the bank!

Recommended for the following sleeper types:

Best Mattress For:

Back and stomach sleepers
Older couples
Those who sleep hot
Sleep nerds interested in tracking their habits

Not Recommended For:

Side sleepers
Fans of traditional or all foam mattresses
Heavier weight sleepers
Those with a heart condition

A Closer Look at Sleep Number 360 c2 Materials

The mattress itself is eight inches thick and made from a blend of rayon and polypropylene fabrics. There will likely be a rubber smell initially, but this will dissipate faster if you unzip the cover and let it breathe for a day or so before use. Each smart bed comes with a hose, pump, and optional remote. Be aware that your mattress needs to be placed near an outlet, and you’ll need a strong wifi connection if you choose to use the app on your smartphone as the remote. Sleep Number works with CertiPUR-US to ensure their foam is environmentally safe.

Let’s take a closer look at the construction:

Mattress Cover: soft and breathable, this zippered cover is not designed to be fully removed. Instead, it is only recommended you unzip the cover to let the mattress breathe after initial delivery, or if you need to access the hose. Spot clean only.
Comfort Layer: 2” of proprietary gel infused polyfoam provides a cooling, cushy feel above the air chambers.
Air Chamber: 6” adjustable air chamber that fills or deflates depending on the chosen setting. Full size and larger have a chamber on either side for individual customization.

Firmness

The Sleep Number 360 c2 bed is considered a medium firm by default, but is designed to be adjusted with number settings from 1-100. It is the only model that does not come with a comfort foam cover. The average Sleep Number owner ranges from 30-65 in firmness. 1 would feel like unsupportive mush, while 100 would feel closer to sleeping on concrete. The higher the number, the more the air chambers fill to increase the firmness of the mattress.

Sleep Number c2 Smart Bed Mattress Construction

Mattress Sizes and Prices

(price doesn’t include discount or sale items)

Size	Dimensions	Regular Price
Twin	38" x 75"	$699
Twin Long	38" x 80"	$799
Full	54” x 75”	$899
Queen	60" x 80"	$1,099
King	76" x 80"	$1,599
Split King	Two 38" x 80" pieces	$1,799
FlexTop King	76" x 80"	$1,799
FlexTop California King	72" x 84"	$1,799

Pros and Cons

Who is the Sleep Number 360 c2 mattress best for?

Those who prefer firm beds with a dense feel, little bounce or motion transfer will love the Sleep Number 360 c2 airbed. Best for back or stomach sleepers, side sleepers may feel too much pressure on their hips and shoulders to be comfortable. The air chambers and gel infused comfort layer allows the bed to sleep cool, so it’s unlikely you’ll overheat on the c2. Couples with different needs should love customizing their side, but might not like it for intimacy. Those who struggle with chronic pain and are interested in trying something new may also love the customizable c2.

How is it for sex?

While the Sleep Number smart beds are great for couples who want individual comfort levels, this could cause a slight problem when it comes to meeting in the middle, literally. Depending on how different your sleep number is from your partners, there could be a sagging issue in between the chambers, and an obvious seam between the two is said to be uncomfortable. All in all, if you’re a couple that likes to snuggle in the middle a lot, this might not be right bed for you after all, and could require further compromise.

How is the edge support?

Thanks to the four foam border walls around the Sleep Number 360 c2, the edge support is notoriously better than the average memory foam or latex mattress. If you’re setting up the bed yourself, you’ll be inserting these foam walls during assembly.

What’s The Catch?

Since there is only 2” of foam and 6” of air chamber, heavier weight sleepers who like a soft bed might need to look into something else entirely for better support, as they could feel like they’re sinking to the bottom with a lower sleep number. This isn’t a very plush mattress, so if you prefer a lot of cushion and pressure relief, you probably won’t find it in the thin foam layer.

Adjusting the firmness can be noisy and potentially disturb your sleeping partner. Drastically different sleep numbers tend to lead to a “trench effect” over time that drags one into the middle. If you have a heart condition, the EMF’s of the sensor technology may elicit an unpleasant feeling, so keep this in mind for you or whoever you’re sharing the bed with. If the wifi connection isn’t steady enough, your sleep data could be incorrectly recorded.

While this is a fun and futuristic bed, the added bells and whistles means there are parts that can break down and require a replacement, like the hose or pump. This could mean shelling out extra money to replace them yourself, so be sure and read the details of the warranty before purchase.

The Best Sleep Number 360 c2 Mattress Reviews

Happy owners of the Sleep Number 360 c2 love having a firm bed that adjusts slightly to their needs. The smartphone APP makes tracking your SleepIQ (a number that tells you how well you slept) easy and fun. Couples no longer have to fight over a single bed firmness, and the c2 is a fairly affordable choice considering the features. Once you find that perfect sleep number, they say you’ll sleep like a baby, deep in REM sleep!

The Worst Sleep Number 360 c2 Mattress Reviews

Those who don’t like the Sleep Number 360 c2 claim it is an “overhyped, glorified air mattress.” Complaints include trouble with the app connection, improper or slow inflating, trenching in the middle, and extreme discomfort. Long term owners may find themselves shelling out more money to replace faulty parts that aren’t covered under warranty, making returns difficult as well as expensive.

Sleep Number 360 c2 Mattress Warranty

Sleep Number offers a 1 year full warranty followed by a 15 year limited warranty, and covers defects in material or craftsmanship despite normal use. Their current warranty extends to all Sleep Number smart beds and bases purchased after March 28, 2020. During the first year, Sleep Number offers to repair, replace or refund your warrantied product or part if there is a defect in materials or craftsmanship despite normal use and service at no cost. After that, any repair or replacement cost is prorated and only partially covered. Be sure to go over all their terms and conditions before you make a purchase, and keep all receipts and records in a safe place you can easily access. Sleep Number’s warranty is very specific, so it’s important to know what you’re getting into.

What Sleep Number 360 c2 Warranty Covers

Sleep Number advertises a 15 year limited warranty with their 100 night trial period, available in the United States exclusively. It is far easier to return within the trial period, but be sure Sleep Number authorizes it first. The warranty covers an ownership transfer within the 1 year period, but the SleepIQ technology doesn’t transfer, likely to discourage any handoffs at all. The full warranty only applies to the original owner, and you’ll be asked for verification details upon making a claim. There is a law label attached to all Smart Beds that you should not remove, as this may void your warranty altogether.

What Sleep Number 360 c2 Warranty Doesn’t Cover

If you’re planning on making a claim with Sleep Number, keep in mind they don’t cover return shipping/delivery fees, and must authorize the return to begin with. The warranty doesn’t cover physical abuse or damage caused by tampering or modification to any component, nor does it cover environmental damage. The smart bed remote control, if purchased, is covered by a separate warranty, and the warranty doesn’t apply to the app technology at all. If you’ve purchased a Sleep Number bed for commercial use, only the 1 year warranty applies. If you’re caught using an inappropriate base or foundation, Sleep Number reserves the right to void your warranty completely.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Firmness, Edge Support, Affordability, Cooling, Trial period, Warranty and Customer Support.

Our Analysis

Sleep Number 360 c2 Bed Summary Analysis

Sleep Number started their company in 1987 under the Select Comfort Corporation, and the first Sleep Number bed was produced in 1988. They’ve come far since their original comfort settings that were only from 1-10. Sleep Number beds are made in the USA and can be found in their respective stores across the country. The company has been hit rather hard during the pandemic, furloughing nearly 2,000 workers in 2020, closing locations and discontinuing buybacks as well as deliveries in many cases.

Sleep Number’s customer service is relatively accessible. With a number to call or a virtual chat on their website, they’re typically easy to get a hold of. However, if you don’t know your trial and warranty terms, you might struggle with returns, exchanges, or replacements. They’re very friendly when making a sale, but are known to slap on extra charges or fees. Be sure and equip yourself with knowledge of their terms prior to purchase.

Sleep Number 360 c2 Performance Score

Comfort: 3/5
Back Support: 4/5
Edge Support: 3.8/5
Affordability: 4/5
Cooling: 3/5
Trial & Warranty: 3/5
Customer Service: 3.8/5

The Verdict: 3.5/5

The Sleep Number 360 c2 is a nice choice for people who love the concept. Adjustable firmness is an appealing feature, and at the very least, the bells and whistles are sure to impress your friends and family. Sleep Number has created a niche futuristic bed, but this seems to be a double-edged sword. More parts could lead to more problems that cost more money out of pocket, something the warranty seems to purposefully ignore. Those who are interested should proceed with caution, and be sure to read the fine print.

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