Name: Sleep Number 360 I10 Smart Bed Review • Sleep Examiner
Brand: Sleep Number

Sleep Number 360 i10 Smart Bed

Comfort
Back Support
Edge Support
Affordability
Cooling
Trial & Warranty
Customer Service

3.6

Sleep Number 360 i10 Smart Bed

The Sleep Number 360 i10 smart bed is the answer to a sleepless couple’s prayers – for a price. While any of these models have the potential to solve all of your sleep-related issues, the hefty price tag is impossible to ignore. The i10 is one of the best airbeds money can buy, and if you like future forward gadgets and soft beds.

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Sleep Number 360 i10 Smart Bed Review

You deserve the best of the best, especially when it comes to your mattress. A good night’s sleep is worth every penny, and if you’re looking to treat yourself to a luxury airbed with innovative technology, Sleep Number is a great place to start. Their innovation series is said to be the best money can buy, particularly the i10 model. Sleep Number beds are known for their adjustable firmness and technology that allows sleep habit tracking, perfect for couples and those struggling to find the right bed.

If you’re ready to make the investment, read on to discover the details of the i10 and other models in Sleep Number’s Innovation series to decide if this is the right mattress for you.

Product Details

Material
Adjustable Air, Memory Foam

Trial Period
100 nights

Shipping Method
Free, Return Fees Apply

Firmness
Adjustable

Warranty
15-years

Price Range
$$$$$

Our Recommendation

Reviewer Rating Highlights For The Sleep Number i10 Bed:

The i10 is the most luxurious model Sleep Number has to offer. Designed with couples in mind, the separate adjustable levels of comfort virtually end any arguments over a single firmness mattress. With a layer of reversible memory foam, owners of the i10 can enjoy an even more personalized experience from a mattress that automatically senses your movements and adjusts accordingly. Add in the fact that the i10 features Outlast temperature balancing technology, and this just might be the most amazing mattress in Sleep Number’s collection.

Recommended for the following sleeper types:

Best Mattress For:

Older couples
Those who sleep hot
Sleep nerds who love technology

Not Recommended For:

Those on a budget
Solo sleepers
Side sleepers

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A Closer Look at Sleep Number 360 i10 Materials

Each smart bed comes with a hose, pump, and optional remote. Be aware that your mattress needs to be placed near an outlet, and you’ll need a strong Wi-Fi connection if you choose to use the app on your smartphone as the remote. The i10 is only available in larger sizes for couples. Sleep Number works with CertiPUR-US to ensure their foam is environmentally safe to their standards.

The i10 is the tallest and densest model, standing at a max of 15” tall and made from a blend of polyester, polypropylene, and Elastan. It’s unlikely you’ll smell the vulcanized rubber from the air chambers upon setup, but any “new bed” smell should disperse in a few days. The i10 includes a reversible comfort layer of memory foam and PlushFit foam. Plushfit foam has a lighter density than memory foam, but the presence of the extra materials in the i10 makes it the densest, plushest model in the collection.

Sleep Number 360 i10 Layer Construction

Top Cover: A duvet-style pillow top with hyper soft quilting foam and Outlast temperature balancing technology.
Comfort System: 7” of Plushfit foam and memory foam, specialized to balance temperatures and relieve pressure without retaining heat. Two separate slabs can be flipped for a slightly different experience depending on preference.
Air Chamber(s): DualAir technology; two air chambers that inflate and deflate to adjust firmness level.

Firmness

The main appeal of Sleep Number mattresses is, of course, the adjustable firmness through their DualAir technology using number settings that range from 1-100. The lower the number, the less the air chambers fill. The average Sleep Number owner ranges from 30-65 in firmness. You can find your sleep number by trying out store models, or just assuming your favorite sleeping position and adjusting until it feels right.

The i10 is meant to be the softest available Sleep Number mattress. The layers of foam and quilted pillow top give it a fluffy feel overall, but the density of the layers could be experienced as firmer than expected. The default firmness of the i10 falls at about a 5 on a scale of 10. Depending on which side of the reversible comfort layer you choose, memory foam will naturally feel firmer than PlushFit foam.

Sleep Number i10 Smart Bed Mattress Construction Layers

Mattress Sizes and Prices

(price doesn’t include discount or sale items)

Size	Dimensions	Regular Price
Twin Long	38" x 80"	$3,349
Full	54” x 75”	$3,624
Queen	60" x 80"	$3,799
King	76" x 80"	$4,499
Split King	Two 38" x 80" pieces	$5,299
FlexTop King	76" x 80"	$5,299
California King	72" x 84"	$4,499
Split California King	Two 36" x 84" pieces	$5,299
FlexTop California King	72" x 84"	$5,299

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The Innovation Series Family Differences

Sleep Number Innovation models are the softest, most luxurious mattresses the company has to offer. While the i10 is the best of the best, it’s also the most expensive, and with the reversible comfort foam it feels denser than the other models. If the i10 doesn’t sound quite right, you might want to consider one of the other members of the Innovation family:

Sleep Number 360 i8 Smart Bed

Features include a 12” profile and memory foam with seven zones to contour and relieve pressure where you need it the most. All innovation models have temperature balancing technology that minimizes temperature swings, so you don’t sleep too hot or too cold. Don’t forget about the SleepIQ technology that allows you to track your heart rate, breathing, movements and more!

Sleep Number 360 iLE Smart Bed

While very similar to the i8, the Innovation Limited Edition model offers a special 5-zoned comfort foam designed to contour the neck, shoulders, lower back, hips and knees. Hypersoft quilting foam in a duvet style pillow top creates a plush surface for a slightly softer feel than the i8. If you don’t need the specific features of the i8 or i10, you might prefer the iLE, which has slightly less zone support than the i8, but is less dense than the i10.

Pros and Cons

Who is the Sleep Number 360 i10 mattress best for?

The i10 is available with dual air chambers exclusively, meaning it’s designed specifically for couples who need a plush, yet dense mattress that conforms to their needs. If you tend to sleep hot, you’ll appreciate the Outlast temperature balancing technology the i10 has to offer. Sleep Number strongly recommends you pair their mattresses with one of their smart bases for the best experience, which adds on a few more thousand to the total price tag. To put it plainly, these beds are for those who can afford the investment. Lastly, because the i10 is so soft, it isn’t recommended for side sleepers, who will likely yearn for more support.

How is it for sex?

How is the motion isolation?

The motion isolation of the plush i10 has been described as “not the best in the industry, but still good.” The comfort foam layers are likely to absorb most of the motion waves created by outside movements, though not all of them.

How is the edge support?

The downside to the plush layers of the i10 is poor edge support. Owners of the i10 may feel like they’re dropping off of the sides, and edge sleepers will feel obligated to move closer to the middle to avoid slipping off.

The Innovation Series Family Differences

Sleep Number 360 i8 bed: features include a 12” profile and memory foam with seven zones to contour and relieve pressure where you need it the most. All innovation models have temperature balancing technology that minimizes temperature swings, so you don’t sleep too hot or too cold. Don’t forget about the SleepIQ technology that allows you to track your heart rate, breathing, movements and more!

Sleep Number 360 iLE bed: While very similar to the i8, the Innovation Limited Edition model offers a special 5-zoned comfort foam designed to contour the neck, shoulders, lower back, hips and knees. Hypersoft quilting foam in a duvet style pillow top creates a plush surface for a slightly softer feel than the i8. If you don’t need the specific features of the i8 or i10, you might prefer the iLE, which has slightly less zone support than the i8, but is less dense than the i10.

What’s The Catch?

While these beds are entertaining and futuristic, they are technically modified air mattresses with added bells and whistles. This means there are parts that can break down and require a replacement, like the hose or pump, which could mean paying out of pocket to replace them yourself depending on how long you’ve had the mattress. Long term owners have often complained about the durability of Sleep Number beds, claiming they didn’t last as long as they expected before problems arose.

Adjusting the firmness can be noisy and potentially disturb your sleeping partner. Drastically different sleep numbers can lead to a “trench effect” over time that drags one into the middle, though hardly anyone mentioned this issue with the i10. If you have a heart condition, the EMF’s of the sensor technology may elicit an unpleasant feeling, so keep this in mind for you or whoever you’re sharing the bed with. If the Wi-Fi connection isn’t steady enough, your sleep data could be incorrectly recorded or lost.

The Best Sleep Number 360 i10 Smart Bed Reviews

Those who love the i10 say it is truly the most comfortable bed they’ve ever owned. The i10 offers a heavenly balance of softness and support, providing chronic pain relief and thus resulting in deep, peaceful sleep. Not only does it have just the right amount of sink according to fans, the temperature balancing technology actually works and the mattress does in fact stay cool. When these beds work properly, they’re a match made in heaven. The i8 and iLE have similar feedback, perfect for anyone who wants a cloud-like experience. If you ask a happy owner of any of these models, Sleep Number outdid themselves with the luxurious Innovation series.

The Worst Sleep Number 360 i10 Smart Bed Reviews

Sleep Number beds are sometimes referred to as “glorified overhyped air mattresses.” Some say the i10 just isn’t what it’s cracked up to be, and find the durability lacking. Other complaints include: trouble with the responsive air technology, a gap between chambers, improper or slow inflating, air leaks, trenching or dips in the middle, and extreme discomfort. Long term owners may find themselves shelling out more money to replace faulty parts that aren’t covered under warranty, making returns difficult as well as expensive. If you don’t know the warranty terms, you might be stuck with a bed you don’t like and can’t return.

Sleep Number 360 i10 Smart Bed Warranty

Sleep Number offers a 1 year full warranty followed by a 15 year limited warranty, and covers defects in material or craftsmanship despite normal use. Their current warranty extends to all Sleep Number smart beds and bases purchased after March 28, 2020. During the first year, Sleep Number offers to repair, replace or refund your warrantied product or part if there is a defect in materials or craftsmanship despite normal use and service at no cost. After that, any repair or replacement cost is prorated and only partially covered. Be sure to go over all their terms and conditions before you make a purchase, and keep all receipts and records in a safe place you can easily access. Sleep Number’s warranty is very specific, so it’s important to know what you’re getting into.

What Sleep Number 360 i10 Warranty Covers

Sleep Number advertises a 15 year limited warranty with their 100 night trial period, available in the United States exclusively. It is far easier to return within the trial period, but be sure Sleep Number authorizes it first. The warranty covers an ownership transfer within the 1 year period, but the SleepIQ technology doesn’t transfer, likely to discourage any handoffs at all. The full warranty only applies to the original owner, and you’ll be asked for verification details upon making a claim. There is a law label attached to all Smart Beds that you should not remove, as this may void your warranty altogether.

What Sleep Number 360 i10 Warranty Doesn’t Cover

If you’re planning on making a claim with Sleep Number, keep in mind they don’t cover return shipping/delivery fees, and must authorize the return to begin with. The warranty doesn’t cover physical abuse or damage caused by tampering or modification to any component, nor does it cover environmental damage. The smart bed remote control, if purchased, is covered by a separate warranty, and the warranty doesn’t apply to the app technology at all. If you’ve purchased a Sleep Number bed for commercial use, only the 1 year warranty applies. If you’re caught using an inappropriate base or foundation, Sleep Number reserves the right to void your warranty completely.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Firmness, Edge Support, Affordability, Cooling, Trial Period, Warranty and Customer Support.

Our Analysis

Sleep Number 360 i10 Smart Bed Summary Analysis

Sleep Number started their company in 1987 under the Select Comfort Corporation, and the first Sleep Number bed was produced in 1988. They’ve come far since their original comfort settings that were only from 1-10. Sleep Number beds are made in the USA and can be found in their respective stores across the country. The company has been hit rather hard during the pandemic, furloughing nearly 2,000 workers in 2020, closing locations and discontinuing buybacks as well as deliveries in many cases.

Customers can access customer support through their phone number or virtual chat message system. However, if you don’t know your trial and warranty terms, you might struggle with returns, exchanges, or replacements. Sleep Number is a personable company, but is known to add extra fees and charges. Be sure and equip yourself with knowledge of their terms prior to purchase.

Sleep Number 360 i10 Smart Bed Performance Score

Comfort: 5/5
Back Support: 3.5/5
Edge Support: 3.5/5
Affordability: 2.5/5
Cooling: 4/5
Trial & Warranty: 3/5
Customer Service: 3.8/5

The Verdict: 3.6/5

The i10 from Sleep Number is the answer to a sleepless couple’s prayers… For a price. While any of these models have the potential to solve all of your sleep-related issues, the hefty price tag is impossible to ignore. The bells and whistles are sure to impress your friends and family, but more parts could also mean more problems. The i10 is one of the best airbeds money can buy, and if you like future forward gadgets and soft beds, this is the one for you. However, be sure to read Sleep Number’s highly specific warranty and know what you’re agreeing to, should you be lucky enough to purchase one of these smart beds.

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