iSense Hybrid Premier Mattress Review

How did the iSense Hybrid Premier Mattress Perform?

Based on user reviews and trusted review sites.

Performance Score:

6.9/10

1. Comfort & Overall Support (Score: 7.6/10)

The iSense Hybrid Premier features dual-zone Comfort Control Technology with 14 air cylinders per side, offering 40 firmness settings for tailored support. This allows couples to customize each side independently, promoting spinal alignment for medium-firm to extra-firm preferences.
The pocketed coils enhance durability for heavier sleepers. Users praise the sturdy support, but some find the setup process, including pump connection and app pairing, time-consuming, often requiring 30-60 minutes.

2. Firmness & Pressure Relief (Score: 9.6/10)

Ranging from medium (4-5) to extra-firm (9.5 on a 1-10 scale), the Hybrid Premier caters to those preferring firmer beds. High-density foams, air cylinders, and coils provide robust support, ideal for back and stomach sleepers, but pressure relief may be insufficient for side sleepers with chronic pain, as the softest settings feel medium. Some users report needing multiple adjustments to find their ideal setting, with occasional app lag.

3. Sleeping Position Compatibility (Score: 8.0/10)

The adjustable firmness suits combination sleepers, with firmer settings supporting stomach and back sleepers and medium settings accommodating side sleepers to a degree. The coils add bounce, benefiting heavier sleepers. Lightweight side sleepers may find the softest settings too firm, potentially causing discomfort at pressure points like hips and shoulders.

4. Edge Support (Score: 7.8/10)

Notched wrapped rail construction provides above-average edge support, ensuring stability when sitting or lying near the edge. Users report minimal sinking, though it doesn’t match traditional innerspring beds. The coils enhance edge durability, but heavy edge-sitting may cause minimal compression over time.

5. Cooling (Score: 7.4/10)

Graphite-infused Energex foam, pocketed coils, and a breathable cover promote airflow, offering superior heat dissipation for hot sleepers. While not as effective as copper-infused competitors like the Rejuvenate [insert hyperlink to review], most users report comfortable temperature regulation, though thick bedding can reduce breathability.

6. Eco-Friendly & Off-Gassing (Score: 7.0/10)

CertiPUR-US certified foams ensure low-VOC materials, minimizing environmental impact, though these are bare minimum certifications. Most users report mild off-gassing that dissipates within 24-48 hours in a ventilated space. The non-removable cover requires spot cleaning and a mattress protector for hygiene. A few sensitive users note a persistent and intense “new bed smell,” but this is rare.

7. Motion Transfer & Motion Isolation (Score: 7.0/10)

Independent air cylinders, foam layers, and pocketed coils reduce motion transfer, making it suitable for light sleepers. However, some users report feeling partner movements, and occasional pump noise during adjustments can be noticeable. Motion isolation is slightly less effective than that of competitors, and periodic recalibration of the air chambers will be necessary, particularly through weight loss or gain.

8. Warranty (Score: 7.2/10)

The 10-year limited warranty covers mattress defects (sags ≥0.75 inches, material flaws), with a 3-year warranty for electrical components (prorated up to 10 years). This is competitive but shorter than rivals’ 15-25-year terms. Users appreciate straightforward claims but note the need for proper base use to avoid voiding coverage. Understanding the iSense warranty before purchase is strongly recommended, as some long-term owners have expressed dismay at durability issues, requiring extensive knowledge of how to file a claim to replace parts like the air chambers.

9. Sleep Trial (Score: 7.2/10)

The 180-night trial (45-night minimum) surpasses competitors’ 100-120 nights, offering ample time to test firmness settings. Free shipping and returns ease the process, though coordinating pickup can be inconvenient. Users value the extended trial but note that the adjustment period may delay returns.

10. Customer & Trusted Ratings (Score: 7.0/10)

Aggregated reviews from myisense.com and slumbersearch.com show mixed feedback. Many praise the customizable firmness and pain relief for back/lumbar issues, with couples valuing dual-zone controls. Complaints include excessive firmness, unreliable app connectivity, and occasional durability issues with air chambers or edge support. Customer service is generally responsive, though some cite delays or rejected returns before the 45-day minimum, as one Reddit user noted after issues with initial chemical odor.

A Closer Look at iSense Hybrid Premier Materials

Top Cover

Breathable, stretchy fabric (non-removable, spot-clean only) promotes airflow and conforms to firmness adjustments. This cover is designed to enhance breathability, allowing heat to dissipate for a cooler sleep surface. Its stretchy nature ensures it adapts seamlessly to the mattress’s adjustable firmness settings without restricting movement. Users appreciate its soft texture, though a mattress protector is recommended to maintain hygiene due to its non-removable design.

Comfort Layer

Graphite-infused Energex foam over ThermaPhaseGel foam enhances cooling, with VeriFoam and 14 air cylinders for 40 firmness settings via remote or app. The graphite infusion actively draws heat away from the body, improving temperature regulation for hot sleepers. ThermaPhaseGel foam provides adaptive pressure relief, contouring to the body’s shape, while the VeriFoam’s air cylinders allow precise firmness adjustments for personalized comfort. This combination ensures a responsive yet supportive feel, ideal for couples with differing preferences.

Support Layer

Pocketed coils reduce motion transfer and add bounce, supported by a thin foam base housing the air pump. These individually wrapped, heat-treated coils provide targeted support, minimizing partner disturbance during movement. The high-density foam base provides structural integrity, ensuring long-term durability, while the integrated air pump enables seamless adjustments to firmness. This layer’s hybrid design balances traditional innerspring responsiveness with modern adjustability.

Base Layer & Edge Support

Notched wrapped rail construction protects electrical components and ensures solid perimeter stability. This reinforced foam edge prevents sagging, offering reliable support when sitting or sleeping near the mattress’s edge. The design also safeguards the air cylinders and pump, maintaining functionality over time. Users find it outperforms typical foam mattresses, though heavy edge use may cause compression.

Our Analysis

Founded in 2017 by industry veteran Paul Longman, iSense delivers the direct-to-consumer Hybrid Premier ($2,399-$4,798), a customizable mattress designed for couples and firm-bed enthusiasts. With 40 firmness settings per side, it surpasses Sleep Number’s 20 settings and rivals Saatva Solaire’s 50, offering tailored comfort at a lower cost than Tempur-Pedic’s $10,000 models. Graphite-infused foam and coils ensure cooling and durability, ideal for heavier sleepers.

However, the firm range (4-9.5) limits appeal for those needing softer beds, and pressure relief falls short for chronic pain sufferers compared to Tempur-Pedic. App bugs and setup complexity may frustrate some, while durability concerns (e.g., air chambers) suggest testing during the 180-night trial, which outshines Sleep Number’s 100 nights and Rejuvenate’s 120 nights. The 10-year warranty (3 years for electrical components) is solid but trails Saatva’s lifetime or Sleep Number’s 15-year terms. Compared to the Rejuvenate’s superior cooling and motion isolation, the Hybrid Premier lags slightly but offers strong value. Customer feedback praises the support and customization, but notes inconsistent service and issues with firmness.

Customer Insights

Users celebrate the iSense Hybrid Premier’s ability to reduce back and lumbar pain through customizable firmness, with couples valuing independent settings for undisturbed sleep. Its cooling earns praise for hot sleepers, and edge support satisfies most. However, some report excessive firmness, rapid durability decay of specific parts, app connectivity issues, or motion transfer. Customer service is generally responsive, although a few users cite delays or rejected returns before the 45-day minimum, as one Reddit user noted after experiencing issues with the initial chemical odor. Replacements are typically handled efficiently.

Final Verdict: 3.8/5

A Firm, Customizable Choice for Couples With Distinct Needs

The iSense Hybrid Premier Mattress shines for tech-savvy couples and heavier sleepers seeking a firm, adjustable bed with effective cooling and robust support. Its 40-setting dual-zone technology rivals Sleep Number at a competitive price. However, limited pressure relief, setup complexity, and mixed durability feedback may deter lightweight sleepers or those needing plush beds. Backed by a generous 180-night trial and 10-year warranty, the Hybrid Premier is a solid pick for firm-mattress fans but requires careful testing to ensure it meets specific needs.