Casper Original Mattress Review

What’s The Catch?

There are a few downsides to the Casper mattress for the average buyer. Some might find it a bit out of their price range, but its still relatively affordable for a memory foam mattress. Sleepers over 200 pounds may want to try out the mattress for themselves in one of Casper’s stores to be sure they’re getting enough support, or invest in the hybrid model. Customer service is sometimes lacking-to-abysmal according to some reviewers around the web, and their warranty often prevents returns on technicalities. The Original Casper isn’t going to feel the same for everyone. Some side sleepers might find the support lacking or uncomfortable in their hips and shoulders. It could even feel too firm for some altogether.

The Best Casper Original Mattress Reviews

Satisfied customers say the Casper Original is like sleeping in a luxury hotel every night. For many it is the perfect medium firmness, relieves pain, and provides in all the right places for a good night’s sleep. Even if it wasn’t the right mattress, customer service came through and assisted with return.

The Worst Casper Original Mattress Reviews

Those who weren’t happy with Casper weren’t afraid to say it. One look at their websites lowest rated reviews and it’s obvious the company doesn’t always come through. Some customers wrote a review just to say they’d ordered over a month ago and still hadn’t received their mattress, so they couldn’t leave a proper review at all. Some customers really struggled to return their mattress, or were completely denied return. The quality and firmness of the Casper can depreciate over time. We strongly suggest reading through Casper’s warranty to find out what is and isn’t covered before purchasing.

The Casper Mattress Warranty

Casper offers a 10 year limited warranty to the original purchaser of the mattress in the United States or Canada. This warranty extends exclusively to mattresses manufactured by Casper Sleep, purchased directly from their company or Casper’s authorized retailers. It does not extend to clearance mattresses. Be sure to read the terms and conditions before the purchase of any mattress, and keep all receipts and records of purchase in a safe place at home.

What The Casper Warranty Covers

Visible indentations greater than 1 inch not associated with use of an improper or unsupportive foundation or bed base are covered by Casper’s warranty. Physical flaws in the mattress that cause splitting or cracking in the foam material despite normal use and proper handling are also covered, as well as any manufacturing defect in the zipper assembly of the mattress cover. Be aware that if you’re a Trade Customer, the limited warranty period is only 3 years.

What The Casper Warranty Doesn’t Cover

Physical abuse or damage such as burns, cuts, stains, tears or liquid damage isn’t covered by Casper, and the warranty won’t apply to any mattress that is considered used, previously owned or sold through unauthorized retailers. A normal increase in softness isn’t covered if Casper decides it doesn’t affect the overall quality of the mattress. Comfort preference isn’t covered either, meaning if you simply find the mattress uncomfortable and there aren’t any defects, the warranty won’t work in your favor. Go over your warranty before contacting customer service, as the rights it gives you may vary from state to state according to their website.

Sleep Examiner’s Review Process

Here at Sleep Examiner, we consider ourselves expert reviewers of all things sleep. However, we believe that ten opinions are better than one, so we take on the task of opening twenty different browser tabs and digging deep so you don’t have to. We painstakingly comb through reviews on multiple sites for every mattress, pillow, and sleep accessory we can find – so you don’t get fooled by fake, biased, or limited points of view.

Using a combination of verified customer reviews, we put together in-depth research on the exact composition and materials used, as well as comparisons and ratings from expert sites. Once our research is concluded, our system automatically generates an overall performance score for each mattress based on the collected data in the following categories: Comfort, Firmness, Edge Support, Affordability, Cooling, Trial period, Warranty and Customer Support.